Privacy Policy
Last Updated: March 2026 • Version 2.4
1. Overview & Scope
BreezyReply, a service operated by PulseISP Technologies Ltd (“we”, “our”, or “us”), operates an omnichannel customer conversation and messaging platform that enables businesses to manage customer communications across WhatsApp (Meta Cloud API & Linked Devices), Instagram Direct, Facebook Messenger, and Email within a unified inbox.
This Privacy Policy explains how we collect, process, store, and safeguard data when you, your team members, and your customers interact with our software, APIs, and integrations.
2. Information We Collect
Account & Organization Data
Business name, work email address, team member names, and encrypted login credentials.
Channel & Meta API Credentials
WhatsApp Business Account (WABA) IDs, Phone Number IDs, Facebook Page IDs, and OAuth tokens provided for API message routing.
Customer Communication Data
Inbound and outbound message contents, media attachments, customer contact phone numbers/handles, and conversation timestamps.
Technical & Diagnostics Data
IP addresses, browser type, device identifiers, and webhook delivery status logs for quality monitoring.
3. How We Use Your Data
We process data strictly for providing and improving the BreezyReply service:
- Message Delivery & Unified Inbox: Routing customer messages between Meta/WhatsApp/Email networks and your workspace.
- Contact Management: Organizing conversation history, tags, and customer profiles for your support and sales team.
- Security & Authentication: Preventing unauthorized access and safeguarding tenant privacy.
4. Data Security & Storage
All data is stored in enterprise-grade infrastructure (Supabase PostgreSQL) utilizing TLS 1.3 in-transit encryption and AES-256 at-rest encryption. Multi-tenant Row-Level Security (RLS) guarantees that an organization can never access another organization's channels or conversations.
5. Data Deletion & Meta User Data Deletion Instructions
In compliance with Meta Platform Terms, GDPR, and NDPR, you have the right to request deletion of your account, channel credentials, and message history at any time:
How to Delete Data:
- Instant Channel Disconnect: Go to Dashboard → Integrations and click Disconnect to permanently remove access tokens and channel mappings.
- Full Account Purge Request: Email support@breezyreply.com with your organization name to wipe all conversation logs and contacts within 48 hours.
6. Contact & Legal Inquiries
If you have questions regarding this Privacy Policy or our data protection practices, reach out to our privacy compliance team: